Policies
Grievance Redressal
Last updated: 15 October 2026
Our commitment
THE RIGHT ENERGY is committed to resolving complaints raised by customers in a timely and transparent manner, in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
Grievance Officer
Grievance Officer, THE RIGHT ENERGYEmail: contact@therightenergy.netPhone: +91 91653 35666Indore, Madhya Pradesh, IndiaMonday to Saturday, 10 am to 6 pm
How to file a grievance
- Write to the email address above with the subject line “Grievance”.
- Include your name, contact number and order reference, if any.
- Describe the issue and attach photographs or documents that support it.
Response timeline
We acknowledge every grievance within forty-eight (48) hours of receipt and aim to resolve it within one (1) month, as required by law.