Refund, Returns & Cancellation

• You can cancel an order free of charge any time before it is dispatched.
• If your order arrives damaged, defective, incomplete or wrong, tell us within forty-eight (48) hours and we will replace it or refund you.
• We do not accept returns for a change of mind, or because a natural stone differs slightly from its photograph.
• Approved refunds are initiated within seven (7) business days.

2.1 Before dispatch

Write to contact@therightenergy.net or message us on WhatsApp with your order reference. If the order has not been dispatched, we will cancel it and refund any amount paid in full.

2.2 After dispatch

Once an order has been handed to Blue Dart it cannot be cancelled. If you refuse a prepaid parcel at the door, it is returned to us and we refund the order value less the shipping costs we incurred in both directions.

We will replace an item or refund you if:

• It arrived broken or damaged in transit.
• It has a defect that affects its use or appearance.
• It is not the item you ordered.
• Part of your order is missing.

• You have changed your mind, or no longer need the item.
• The colour, pattern, size or arrangement of natural stones differs slightly from the photograph. Every piece is unique.
• The item has been used, altered, washed or damaged after delivery.
• The request is made more than forty-eight (48) hours after delivery.
• You feel the item has not produced a particular spiritual, material or personal result. Such experiences are personal and are not grounds for return.

• Within forty-eight (48) hours of delivery, write to contact@therightenergy.net or message us on WhatsApp.
• Give your order reference and describe the problem.
• Attach clear photographs of the item, the outer box and the shipping label. An unboxing video, if you have one, helps us decide quickly.
• Keep the item unused, with all its original packaging, until we reply.

We review every request and reply within five (5) business days. If the return is approved we will arrange a pickup, or ask you to send the item back and reimburse the courier cost.

For an approved return you may choose a replacement or a refund. If a replacement is not in stock we will refund you. A replacement is dispatched once we have inspected the returned item, or straight away where the photographs make the problem clear.

• Refunds are initiated within seven (7) business days of approval.
• Online payments are refunded to the original payment method through our payment gateway. Your bank may take a further five to seven working days to show the credit.
• Cash on Delivery orders are refunded by bank transfer or UPI to an account you give us. We do not refund in cash.
• Where the return is due to our error or to transit damage, we refund the full amount paid, including shipping and any Cash on Delivery fee. Otherwise shipping charges and the Cash on Delivery fee are not refundable.

• You may reschedule or cancel a consultation up to twenty-four (24) hours before the agreed time, for a full refund or a new slot.
• If you cancel with less than twenty-four (24) hours' notice, or do not attend, the fee is not refundable.
• If we have to cancel, you may choose a new time or a full refund.
• A consultation that has taken place cannot be refunded.

We may cancel an order if the item is out of stock, your PIN code cannot be served, there was an obvious pricing error, or we suspect fraud. We will tell you promptly and refund any amount paid in full.

If you have a complaint about an order, a consultation, or the way we handle your personal data, write to our Grievance Officer at contact@therightenergy.net with the subject line “Grievance”, your name, your contact number and your order reference, if any.

We acknowledge every grievance within forty-eight (48) hours of receiving it and aim to resolve it within one (1) month, as the Consumer Protection (E-Commerce) Rules, 2020 require.